Assessor Resource

FNSIGN402
Inspect quality of work

Assessment tool

Version 1.0
Issue Date: May 2024


This unit describes the skills and knowledge required to inspect the work done by a builder or repairer, apply quality standards to work and protect client property and interests.

It applies to individuals who inspect the work of others such as an insurance assessor within organisations of various sizes and across a range of client bases.

Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Inspect work done by builder or repairer

1.1 Conduct appropriate inspections safely, to ensure in-house quality systems and procedures are maintained and observed in line with regulatory requirements and standards

1.2 Conduct observation and inspection at level appropriate to skill and experience of staff member

1.3 Identify faults and bring them to repairer’s attention in appropriate manner for prompt correction

2. Apply quality standards to work

2.1 Conduct inspections throughout course of work where required to ensure quality standards are maintained

2.2 Apply appropriate quality standards during work completion to ensure treatment of client property meets industry and/or organisational standards

2.3 Record problems in work quality and refer to relevant staff

2.4 Report non-compliances to ensure continuous improvement occurs

3. Protect client property and interests

3.1 Adhere to quality procedures and use of protective materials at all stages of repair or service to avoid possible damage to client property

3.2 Review quality of work to best serve interests of client

Evidence of the ability to:

carry out inspections of work done by a builder or repairer safely and effectively

inspect works to ensure that regulatory requirements, standards, organisational operating procedures and relevant codes of practice are complied with

review quality of work to protect client’s property and interests.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

explain the organisational processes and work quality expected relevant to work inspections

describe the workplace health and safety (WHS) requirements that apply to work inspections

describe the regulatory requirements and standards that apply to the work being undertaken

outline effective communication strategies when providing feedback to repairers or builders

identify quality assurance principles relevant to work activity

describe key technical issues essential to the quality of work in the relevant sector.

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the general insurance field of work and include access to:

organisational records, policy and procedures

office equipment, technology, software and consumables.

Assessors must satisfy NVR/AQTF assessor requirements.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Inspect work done by builder or repairer

1.1 Conduct appropriate inspections safely, to ensure in-house quality systems and procedures are maintained and observed in line with regulatory requirements and standards

1.2 Conduct observation and inspection at level appropriate to skill and experience of staff member

1.3 Identify faults and bring them to repairer’s attention in appropriate manner for prompt correction

2. Apply quality standards to work

2.1 Conduct inspections throughout course of work where required to ensure quality standards are maintained

2.2 Apply appropriate quality standards during work completion to ensure treatment of client property meets industry and/or organisational standards

2.3 Record problems in work quality and refer to relevant staff

2.4 Report non-compliances to ensure continuous improvement occurs

3. Protect client property and interests

3.1 Adhere to quality procedures and use of protective materials at all stages of repair or service to avoid possible damage to client property

3.2 Review quality of work to best serve interests of client

Evidence of the ability to:

carry out inspections of work done by a builder or repairer safely and effectively

inspect works to ensure that regulatory requirements, standards, organisational operating procedures and relevant codes of practice are complied with

review quality of work to protect client’s property and interests.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

explain the organisational processes and work quality expected relevant to work inspections

describe the workplace health and safety (WHS) requirements that apply to work inspections

describe the regulatory requirements and standards that apply to the work being undertaken

outline effective communication strategies when providing feedback to repairers or builders

identify quality assurance principles relevant to work activity

describe key technical issues essential to the quality of work in the relevant sector.

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the general insurance field of work and include access to:

organisational records, policy and procedures

office equipment, technology, software and consumables.

Assessors must satisfy NVR/AQTF assessor requirements.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Conduct appropriate inspections safely, to ensure in-house quality systems and procedures are maintained and observed in line with regulatory requirements and standards 
Conduct observation and inspection at level appropriate to skill and experience of staff member 
Identify faults and bring them to repairer’s attention in appropriate manner for prompt correction 
Conduct inspections throughout course of work where required to ensure quality standards are maintained 
Apply appropriate quality standards during work completion to ensure treatment of client property meets industry and/or organisational standards 
Record problems in work quality and refer to relevant staff 
Report non-compliances to ensure continuous improvement occurs 
Adhere to quality procedures and use of protective materials at all stages of repair or service to avoid possible damage to client property 
Review quality of work to best serve interests of client 

Forms

Assessment Cover Sheet

FNSIGN402 - Inspect quality of work
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSIGN402 - Inspect quality of work

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: